Feedback from our recent patient survey has requested that we look at our appointment booking system, especially telephone waiting times, choice/booking options, and continuity with clinicians. We have listened to this feedback and have made the decision to introduce the new appointment system, Engage Consult. This will eliminate waiting on the telephone for administrative or clinical enquiries, which in turn frees the phone lines for urgent queries, home visit requests and vulnerable patients.
Please read our Patient Letter (PDF) which provides more details on total triage, why we are making this change and the benefits to patients.
Please see our FAQs. We will be adding to the list of FAQs as we speak to patients, review feedback, and implement the new online system. Please read the FAQs before contacting the practice to see if your query can be answered.
Engage Consult is an online form which all patients will be asked to complete. All forms will be triaged on the day, and we aim to respond from the practice via email, text or telephone call on the day of submission. Most patients will be offered an appointment on the day they submit their online consultation form. Please see FAQs (PDF) to answer questions for those patients who might not be able to submit the Engage Consult form.
To submit a request, please follow this link to Engage Consult: engage.gp/589/#/portal
For more information and guidance on how to use Engage Consult, please see our Appointments, Requests, and Queries page.
For our Quick Guide on navigating Engage Consult, please see our Engage Consult Quick Guide page
If you have any questions, please pop in to see us or call our patient services team on 01993 702911 who may be able to help you.
We appreciate there will be lots of questions and ask you submit these through our website feedback form. Once the system is launched, we will be asking for feedback regularly. All feedback will be reviewed on a weekly basis and any changes will be published on this page.