Skip to main content

Have a look at our latest news at the bottom of the home page –> News

Appointments

Engage Consult

You can contact a doctor, nurse, or other healthcare professional using our online service Engage Consult.

Request an Appointment via Engage Consult

You can submit a “Request an Appointment” online contact form on Engage Consult between Monday to Friday 7am – 12pm and 1pm – 4pm.

If you need assistance completing an online form, please call the practice on 01993 702911 to speak to our Patient Services Team. Please note: the phone lines open at 8:30am and are closed from 1-2pm.

Information:

Engage Consult may shut early if we reach the maximum number of requests we can process in one day. We advise that you contact us as early as you can in the morning, or wait until the afternoon session opens.

If your request is urgent, please call the practice on 01993 702911 or call 111 for advice.

Important: Please note

If you have a serious medical emergency that cannot wait, such as a suspected stroke or heart attack, please call 999.

Please inform us when completing the form via Engage Consult if:

  • There is a specific clinician that you would like to respond
  • The method which you would prefer to be seen (face-to-face, phone, text/email)
  • You need an interpreter
  • You have any other access or communication needs

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Urgent appointments

To request an urgent appointment during practice opening times:

All urgent appointment requests must be sent through Engage Consult. This is so the triaging clinicians can direct you to the best help for you. This might mean that they see you on the same day, over the next few days, or book you in for a routine appointment.

Routine appointments

To request a routine appointment during practice opening times:

  • Use the Engage Consult service and select “Request an Appointment”

All appointment requests must be sent through Engage Consult, even if they are for a routine appointment. This is so the triaging clinicians can check to ensure that you do not need to be seen sooner.

If you need a routine appointment to see a nurse (e.g., repeat blood test), please call the practice on 01993 702911.

Minor illness clinic

When you contact us for an appointment, you may be booked in with our specially trained nurses who can help with minor illnesses.

Cancelling or changing an appointment

If you are unable to attend your appointment, no longer require it, or would like to reschedule, please contact us. Your appointment can then be used by another patient.

Further Information

Your Appointment

We may offer you a face-to-face appointment, telephone call, or conduct a consultation via text or email.

You may be helped sooner if you have an appointment by phone, text, or email.

If you have have an appointment via phone, text, or email and your GP feels that you need to be seen further in practice, we will discuss making a face-to-face summary.

Enhanced Access

We offer blood tests and some nursing appointments on Fridays between 7:30am to 8am. Please contact reception and request and early morning appointment.

Our GPs also offer phone appointments outside of our core opening hours.

Additional surgeries are held on Fridays between 7:30am to 8am and 6:30pm to 7pm (on Friday evenings the surgery is not open, once patients arrive we close the door).

We also offer extended phone appointments Monday to Thursday from 6:30pm to 7pm. These are pre-booked and the surgery is not open during these times.

Home Visits

Home visits are to be requested if you are housebound or too ill to attend the surgery. A housebound patient is defined as being an individual who is unable to leave their home environment due to a physical or psychological illness. An individual is not housebound if they are able to leave their home with minimal assistance. Each patient would be assessed to determine their eligibility for home visits by a qualified GP.

If you require a home visit from your doctor, please call the medical practice on 01993 702911 if possible before 10am.

Please do not request home visits via our online services.

Please be prepared to give information to our patient services team to help us to determine the urgency. A doctor may sometimes call you first before visiting to determine whether a visit is the best way of addressing your problem.

For further information regarding support please visit our housebound patients page.

For more information regarding the other services we offer, please visit our Clinics and Services page.