Appointments Requests and Queries
To request an appointment at the practice, please submit an online consultation through Engage Consult and select “Request an Appointment”.
To contact the practice regarding a non-clinical question, request a repeat prescription, make an administrative query, to ask our reception a question, or any other request, please submit an online consultation through Engage Consult and select “Contact the Practice”.
If you are unable to complete a request through Engage Consult, please call our patient services team who may be able to help you or complete a form on your behalf. You can contact our team on 01993 702911.
For more information regarding appointments, please see our Appointment Information page.
How to cancel your appointment
To cancel your appointment, please call our reception as soon as possible. You can contact our team on 01993 702911.
How to request a sick note / fit note
To request a new sick note, an extension to your sick note, or for a self-certification sick note, please view our Fitness to Work Requests page.
How to register for online access
To register for online access, please view our Register for Online Access page.
How to request a copy of your medical records
To request a copy of your medical records, please view our Access to Health Records page.
How to change your personal details
To change your personal details, please submit an online consultation through Engage Consult and select “Change personal details”.
How to submit a room booking enquiry
To submit a room booking enquiry, please submit an online consultation through Engage Consult and select “Room booking enquiries”.
How to make a routine appointment
To make a routine appointment (e.g., blood test, blood pressure checks, cervical screening, family planning and sexual health advice, vaccinations, dressing changes, and more), please call our reception team or make an appointment through your NHS App or Patient Access. You can contact our team on 01993 702911.
We want to make sure that you get the best care we can provide. When making appointments our Patient Services Team will ask you for a reason for your call in order to direct you to the relevant clinician. Please note our Patient Services Team are fully trained to ask you these questions and are bound by the same rules of confidentiality as our clinicians. Please help them to help you by providing this information.
For non-urgent matters it is important that we offer continuity of care, therefore please book with your own doctor. The wait for a routine appointment may be up to three weeks however if your doctor is on leave please allow for this when booking.
How to book a travel risk assessment
To book a travel risk assessment, please submit an online consultation through Engage Consult and select “Travel Risk Assessment”.
How to submit your health information for review
To submit your health information for review, please view our Health Reviews page.
How to register as a carer
To register as a carer, please submit an online consultation through Engage Consult and select “Register as a carer”.
How to submit a complaint
To submit a complaint, please submit an online consultation through Engage Consult and select “Complaints”.