Complaints

We are sorry that you wish to make a complaint, and please rest assured that all complaints are treated in the strictest confidence. Making a complaint will not affect your treatment or care, and your complaint will not be noted on your medical record. We aim to deal with comments and complaints as easily and as quickly as possible, and we are committed to learning and improving through all of our feedback channels.

Do you want to leave Feedback?

If you simply wish to feedback rather than make a formal complaint, you should complete our Suggestions, Comments and Feedback form.

Complaints

If you are human, leave this field blank.

Section

Are you making this complaint on behalf of someone else? *

Yes

As you are making this complaint on behalf of another person, consent is required. Is the patient incapable of providing this due to age, illness or disability? *

Yes

As the patient is able, they must complete the following:

Patient Consent

I the patient consent to the proxy named above acting on my behalf in dealing with this complaint and I authorise Windrush to discuss my complaint directly with them, even if this involves discussing my medical issues.

Patient Signature: *

Date:

Please note that the practice may contact the patient directly regarding this complaint.

Full Details of Complaint

Identify member(s) of the Practice that are involved (if known):

Please provide a full description of events: (i.e the facts surrounding the circumstances giving rise to your complaint) *

Please provide any suggestions for rectifying the problem:

How would you like us to respond to your complaint? *

I confirm that my enquiry is not urgent, and it may take up to 3 working days before I receive a reply.

Tell us whether you accept cookies

Do you want to leave Feedback?

Section

Patient Consent

Full Details of Complaint

Healthwatch Oxfordshire