February 2016
Online Responses
How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?
| Options | Total |
|---|---|
| Extremely Likely | 2 |
| Likely | 0 |
| Neither Likely nor Unlikely | 0 |
| Unlikely | 0 |
| Extremely Unlikely | 0 |
| Don’t know | 0 |
| Total Responses | 2 |
Responses from within the practice
How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?
| Options | Total |
|---|---|
| Extremely Likely | 13 |
| Likely | 4 |
| Neither Likely nor Unlikely | 0 |
| Unlikely | 1 |
| Extremely Unlikely | 2 |
| Don’t know | 0 |
| Total Responses | 20 |
We thank our patients for their comments, a sample of which we have published below
“All the staff working at the practice, go above the call of duty in their jobs, nothing is too much trouble.”
“Have been with the surgery for over 20 years and have never had a bad moment. All brilliant service. Thank you.”
“Always v. professional, on time and patient focused.”
“Extremely good service, so friendly.”
In the main the comments that we receive are positive and we are always disappointed to receive negative feedback as we aim to provide an excellent service all of the time.
We are listening to the feedback you have been giving us and this is what we are doing…
- You have been telling us that you are finding it difficult to make an appointment to see your GP. We are looking at ways in which to improve this situation during a very turbulent time for General Practice. Please remember to cancel any unwanted appointments in a timely manner to maximise patient access to clinicians. Thank you.