Online Responses

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Options	Total
Extremely Likely	2
Likely	0
Neither Likely nor Unlikely	1
Unlikely	1
Extremely Unlikely	1
Don’t know	0
Total Responses	5

Responses from within the practice

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Options	Total
Extremely Likely	9
Likely	0
Neither Likely nor Unlikely	0
Unlikely	0
Extremely Unlikely	0
Don’t know	0
Total Responses	9

We thank our patients for their comments, a sample of which we have published below

“My GP is absolutely brilliant, extremely helpful and I never have to wait too long for appointments”

“The staff are unfailingly courteous, helpful and I feel lucky to be a patient at the Windrush Medical Practice”

“In the main the comments that we receive are positive and we are always disappointed to receive negative feedback as we aim to provide an excellent service all of the time.”

We are listening to the feedback you have been giving us and this is what we are doing…

• One patient has commented that you are having some difficulties with Patient Access to order repeat prescriptions and make appointments. This does not appear to be a general problem. If you are experiencing problems with Patient Access please give your details to the reception team and ask that our IT manager contacts you direct.