Online Responses

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Options	Total
Extremely Likely	3
Likely	0
Neither Likely nor Unlikely	0
Unlikely	3
Extremely Unlikely	1
Don’t know
Total Responses	7

Responses from within the practice

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Options	Total
Extremely Likely	9
Likely	3
Neither Likely nor Unlikely	0
Unlikely	0
Extremely Unlikely	0
Don’t know	0
Total Responses	12

We thank our patients for their comments, a sample of which we have published below

“Very easy online booking. Got appointment same day and saw GP at exactly the selected time. I rarely visit the GP and this was a pleasant experience”

“Since being a patient here I have always received prompt appointments with in depth consultations and good treatments from doctors, nurses and other staff”

“Always able to get an appointment usually with my own Doctor. Excellent Treatment by Doctors and Nurses”

We are listening to the feedback you have been giving us and this is what we are doing…

• You have been telling us that some of the Reception staff did not seem familiar with the online registration process for patients to have access to aspects of their medical records.
• Newer staff in the Reception team have now had further training to improve their understanding of this process.
• You have been telling us that the surgery is difficult to contact by telephone.
• We acknowledge that there have been major issues with our current telephone system which has caused frustration to both staff and patients. We are pleased to announce that we will be having a new telephone system installed during April with a go live date of 20th April 2015.  Thank you for your continued patience during this process.
• You have been telling us that you do not know why you need to justify to a Receptionist as to why you need to see a GP.
  Questions are not asked for standard routine appointments. Our front line staff are trained as Medical Receptionists. They are trained and instructed to triage patients requiring short notice or urgent on the day appointments. This is so that they can prioritise the level of urgency and do their best to deal with the request in the most appropriate manner. Our clinical team have requested and support this. Remember, you are happy to give your details to 111 call handlers so why not help your own practice prioritise appropriately.