Urgent On-The-Day Appointments

To request to be seen urgently on the same day, please submit an online consultation through Engage Consult and select “Request an appointment”.

Engage Consult (for medical queries) will open Monday-Friday from 07:00-13:00 and then 14:00-16:00.

The system for medical queries will close when capacity is reached and will advise you to call the practice if your request is urgent. Phonelines remain open as usual for Nurse/HCA appointments.

The triaging clinician (member of trained clinical staff monitoring the inbox) will be able to determine the urgency of the request and deal with urgent queries on the same day.

You will be contacted on the same day as the Engage Consult form has been submitted either by email, text, or telephone.

Non-Urgent/Routine Appointments

To make a routine appointment (e.g., blood test, blood pressure checks, cervical screening, family planning and sexual health advice, vaccinations, dressing changes, and more), please call our reception team or make an appointment through your NHS App or Patient Access. You can contact our team on 01993 702911.

We want to make sure that you get the best care we can provide. When making appointments our Patient Services Team will ask you for a reason for your call in order to direct you to the relevant clinician. Please note our Patient Services Team are fully trained to ask you these questions and are bound by the same rules of confidentiality as our clinicians. Please help them to help you by providing this information.

For non-urgent matters it is important that we offer continuity of care, therefore please book with your own doctor. The wait for a routine appointment may be up to three weeks however if your doctor is on leave please allow for this when booking.

Appointment Cancellations

If you are unable to attend your appointment or no longer require it, please contact us to cancel. Your appointment can then be used by another patient.

To cancel your appointment, please call our reception as soon as possible. You can contact our team on 01993 702911.

GP Telephone Consultations

Our trained Engage Consult triaging team will check your request and determine whether a face-to-face appointment, text/email, or telephone consultation will be most suitable for your request. If you are scheduled in for a telephone appointment and your GP feels that you need to be seen for further investigation, you may then be offered a face-to-face appointment.

Travel Risk Assessment and Vaccinations

To book a travel risk assessment, please submit an online consultation through Engage Consult and select “Travel Risk Assessment”.

Midwife Appointments

The midwives run a clinic here at the Windrush Medical Practice Tuesdays and Thursdays (by invite only).

You will be contacted directly for your first booking appointment – if you have not heard by 9 weeks please contact the surgery:

• Submit an online consultation through Engage Consult and select “Contact the Practice”
• Call the Practice on 01993 702911

The midwives also run a clinic at the Witney Community Hospital from Monday to Friday 13:00 – 16:00. Anyone wishing to see a midwife for advice will be welcome at this clinic – please call 01993 708742.

Cancer Care Appointments

You will be contacted directly by our Cancer Care team.

For further information please call the practice on 01993 702911 or visit our Cancer Care page.