Accessing our online services
Find our how to access our online services, including Engage Consult and the NHS App
Accessing Your GP Health Record
Your GP health record includes information about the care you have had from the surgery
Changing your Personal Details
It’s important to tell us if you change your name, address or contact details
Managing your health online
There are many things you can do online at our surgery, for example, booking appointments
Getting to your appointment
Local transport links for all patients to the practice
Pharmacy First
Find out more about pharmacy first
Referrals
Find local self referrals, make a request to a doctor or track an existing referral
Register with the surgery
Find out about our catchment area and how to register with the surgery
You and your General Practice
describes what practices and patients can expect of each other.
Sick (fit) notes
Get a note for work or find out about self-certification
Test results
Find out how to get the results for a recent test and what to do next
Travel Risk Assessment
Find out how to book in for an appointment to discuss your upcoming travel and potential vaccination requirements
Vaccinations
Find out about vaccinations, your eligibility and when to have them
Wellbeing
Find local and national help and advice for your wellbeing
Useful phone numbers
A list of phone number for local health services
Languge Support
If English is not your first language, you can access translation services to help you during your consultation.
Patient Need Groups
You may notice a test result appear in your NHS app referring to segmentation. for more information about this, please click on the title link.
Expediting appointments
We are aware that patients are often told by the hospital to ‘get a letter from the GP’ so that their appointment can be expedited. This is in fact unnecessary and creates an additional administrative burden on already stretched GP services.
As already indicated above, hospitals are contractually obliged to communicate directly with patients and respond directly and appropriately to their queries, including specifically questions about appointments. Failure to do so represents a breach of their contract.
Please be aware that simply waiting a longer time than you would wish does not make your request urgent. Unfortunately, in the current situation, everyone is waiting longer. We cannot write letters to expedite your appointment for this reason.
If, however, your condition is actively deteriorating, we advise you to speak to your specialist so that they can assess if you need to be seen sooner. We do find that an initial response might still be ‘get a letter from your GP’, however we are finding that we are merely reporting exactly what you have told us and it seems more sensible for patient and consultant to have a direct conversation. Should you continue to have difficulty in accessing your consultant, we advise that you contact the PALS department of the hospital for advice and assistance.